Terms of Use

Last updated: 1 January 2025

1. About Us

This website (strategicreservations.com) is operated by Strategic Reservations Limited, a company registered in England and Wales under Company Number 15071492 ("we", "us", "our", "the Company"). We provide luxury hotel and tour package consultancy services.

2. Acceptance of Terms

By accessing or using our website, submitting an enquiry, or engaging our consultancy services, you confirm that you:

• Are at least 18 years of age
• Have the legal authority to enter into a binding agreement
• Accept these Terms of Use in full
• Have read and understood our Privacy Policy and Refund Policy

3. Our Services

Strategic Reservations Limited is a travel consultancy service. We:

• Source and research hotel and tour packages from our global network on your behalf
• Negotiate rates, upgrades and inclusions with hotels and suppliers
• Present curated options and, upon your approval, confirm bookings
• Provide ongoing support throughout your travel experience

We are not a direct hotel booking engine. We do not own or operate hotels or transport services. We act as a professional intermediary working in your interest.

4. Service Agreement

Before we begin work on your behalf, a written service agreement will be provided and must be signed by you. This agreement will clearly state:

• The scope of services to be provided
• Our service fee (amount and payment terms)
• The agreed package details once confirmed
• Cancellation and refund terms applicable to your booking

No work will commence, and no bookings will be confirmed, without a signed agreement.

5. Pricing & Payment

• All prices displayed on our website are indicative and subject to availability at the time of enquiry
• Final pricing will be confirmed in your written service agreement
• Prices are quoted in GBP (£) unless otherwise stated
• Our service fee is separate from hotel/supplier costs and will be clearly itemised
• Payment terms will be agreed in writing and may include a deposit followed by a balance payment
• We reserve the right to pass on any genuine supplier price increases that occur after initial quotation but before confirmation

6. Accuracy of Information

We take care to ensure information on this website is accurate and up to date. However:

• Package prices, availability and inclusions are subject to change without notice
• Hotel descriptions, photos and ratings are provided in good faith based on information available to us
• We cannot guarantee that every detail displayed matches the exact current state of a property
• Any errors on our website do not form the basis of a binding contract

7. Your Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about yourself, your travel party, and your requirements
• Ensure all travellers in your group meet entry requirements (visas, vaccinations, documentation)
• Review all package details, hotel policies, and supplier terms before confirming
• Communicate any special requirements (medical, dietary, accessibility) at the time of enquiry
• Purchase adequate travel insurance covering your trip
• Arrive with the correct documentation as specified in your booking confirmation

8. Intellectual Property

All content on this website — including text, images, logos, graphics, design, and code — is the intellectual property of Strategic Reservations Limited or our licensed content providers. You may not:

• Copy, reproduce or redistribute any content without written permission
• Use our brand name or logo without prior consent
• Scrape or automatically extract data from our website

Personal, non-commercial use of our website content is permitted.

9. Third-Party Links

Our website may contain links to third-party websites (e.g. hotel websites, travel information sites). These links are provided for convenience only. We have no control over third-party sites and are not responsible for their content, privacy practices, or availability.

10. Limitation of Liability

To the maximum extent permitted by English law:

• We are not liable for any indirect, consequential, or incidental losses arising from use of our website or services
• Our liability to you in connection with any service is limited to the total amount of our service fee paid
• We are not responsible for the acts or omissions of hotels, airlines, or other third-party suppliers
• We are not liable for losses caused by events outside our reasonable control (force majeure)

Nothing in these terms excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

11. Website Use

You agree not to use this website to:

• Transmit any unlawful, harmful, or offensive material
• Attempt to gain unauthorised access to any part of our systems
• Introduce malware, viruses or other harmful code
• Misrepresent your identity or affiliation

We reserve the right to suspend access to any user who violates these terms.

12. Governing Law & Jurisdiction

These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms of Use at any time. The "last updated" date at the top indicates the most recent version. Continued use of our website after changes are posted constitutes acceptance of the updated terms. We recommend reviewing this page periodically.

14. Contact

For any questions about these terms:
Strategic Reservations Limited
Email: legal@strategicreservations.com
Website: Contact Form